Request account or data deletion

This page is for The Terras Android app, published by Hyphon Sports & Events, and its Weymouth FC website and Terras Arcade integrations. You do not need to install the app or sign in to send a request.

Email plugins@hyphon.co.uk with the subject “The Terras data deletion request”. Say whether you want to delete your website account and its associated personal data, a Terras Arcade leaderboard entry, or other app-related data.

For a website account, send your request from the email address registered to that account. For a leaderboard entry, include the public display name and score, and the approximate submission date. We may ask for additional information to verify ownership, particularly because different players can use the same nickname. Do not send passwords, payment-card details or a game run token.

What happens next

We will confirm the scope of your request, verify ownership where necessary, and arrange deletion of the relevant account details, profile information and linked personal data or leaderboard records. Some order, accounting, tax or security records may need to be retained for legal obligations or fraud prevention. We will explain any such retention in the response. Deleting an account does not automatically cancel an order or issue a refund.

Remove data held on your phone

In Android Settings, open Apps, select The Terras, then choose Storage and clear app data. This removes local baskets, cached content, game progress, personal bests and visitor tokens. It does not remove information already stored by the website or another service. Send the request above for server-held data. Your Android backup settings may affect previously backed-up data.

For an external shop or payment service, also use that service’s privacy and deletion process where needed. Read the The Terras app privacy notice for details.